HomeService Guide
What services can you expect from our agent/bank representative?
AmMetLife Takaful Berhad offers takaful plans through our agency force and bank representative. If you intend to participate in a takaful plans marketed by our agents / bank representatives, you can enjoy these value-added services.
Before you participate in a Takaful Plan

  • Go through the AmMetLife Takaful Planner (Customer Fact Finding Form) with you to understand your financial needs and risk appetite.
  • Recommend suitable Takaful plan(s) based on the facts furnished in the form.

  • Explain the product features, benefits payable, exclusions, contributions and charges.
  • Provide Product Disclosure Sheet to assist you in making informed decision and to facilitate product comparison.

When you Decide to participate in a Takaful Plan

  • Explain the importance of answering the questions in the proposal form fully and accurately.
  • Provide information on making a nomination to ensure benefits payable are received by your nominee or beneficiaries in the event of death.
  • Submit your application with completed documents for underwriting after you have signed the proposal form.
  • Arrange for medical examination with one of our panel clinics, if required.

  • Your Takaful certificate will be delivered to you (by hand or via post) within 15 days after certificate issuance.
  • Go through the certificate terms and conditions with you to ensure that this is the right Takaful plan that you have participated in.

During the Term of the Takaful Plan

  • Assist in the renewal process of the certificate.
  • Provide continuous service e.g. certificate modifications, change of address and frequency of contributions.
  • If the agent/bank representative has left the Company, we shall appoint a new agent/bank representative to service you.

  • Guide you/your nominee through the standard procedures on how to file a Takaful claim.

Service Guide (English) | Service Guide (Bahasa Malaysia)

If you are not satisfied with the services of our agent/bank representative, or required additional support from our Company, you may contact our Customer Care Centre at 1-300-22-9777 
Find the right takaful product today.
The AmMetLife Takaful Agent Team
can help you find solutions to meet
your unique needs. Just fill out the
form - there's no obligation.
Have an advisor contact me: