HomeWhistle Blowing

What is Whistle Blowing?

Sets out avenues for legitimate concerns to be objectively investigated and addressed. Individuals must be able to raise concerns about illegal, unethical or questionable practices in confidence and without the risk of reprisal.
This Policy does not deal with staff grievances (unfair treatment) except improper conduct as defined in this Policy and for which separate procedures exist.
Non-Disclosure of Identity

As a whistleblower, you’re protected by law and all information provided by you will be kept private and confidential.
Who involved?

This Policy is applicable to all employees and directors of AmMetLife Takaful as well as external party dealing with AmMetLife Takaful (e.g. intermediaries, vendors, suppliers or consultants).
Types of concern to report. (What types of situation /concern when needed to raise up your voice)

Improper conduct may include the following, but not limited to:

  • Possible irregularities, governance weaknesses, financial reporting issues or other such matters;
  • Manipulation of Company data/records;
  • Disclosure of confidential/proprietary information to unauthorised personnel;
  • Any violations of applicable laws and regulations to the Company;
  • Any instances of misappropriation of Company assets/funds;
  • Activity violating any laid down Company policy, including the Code of Conduct;
  • Non adherence to accounting policies & procedures adopted to present true and fair view of the operations & financial position of the Company; or
  • Any other activities whether unethical or improper in nature and injurious to the interests of the Company.

Reporting Channels

Individuals can make a disclosure, to the Ethics & Fraud HelpLine 1-800-81-7262 or log their concern on https://metlifehelpline.alertline.com.
A Report can also be made by completing and sending a written reporting form (Appendix I in the Policy), directly to the Whistleblower Investigations Office via email to TakafulSIU@ammetlife.com or mail to:

AmMetLife Takaful Berhad,
Compliance Department,
Level 23, Menara 1 Sentrum,
No. 201, Jalan Tun Sambanthan,
50470 Kuala Lumpur, Malaysia.