HomeClaims Process

Claims for Family Takaful


We understand this is a difficult time for you, so we made your claim journey as smooth as possible with a convenient claims processing service. 
 
  • Contact – Phone, fax, write or walk-in to AmMetLife Takaful Head Office or AmMetLife branches within ninety (90) days from the date of loss for all claims.
  • Complete – Complete the respective forms sent by our Claims department or branches and also specify all other requirements to make the claim.
  • Confirm – Ensure all fields on the claim forms are completed by the Certificate Holder (except for death and contribution waiver claims which is to be made by Claimant).
 

Death Claim

 
  1. Death certificate (original or certified true copy)
  2. Death claims form
  3. Doctor’s statement (if death is due to illness and certificate is less than 5 years old)
  4. Certified true copy of the deceased’s identity card, if age was not admitted earlier
  5. Certified true copy of the identity card of the nominee or assignee
  6. Authorisation letter or letter of consent to be signed by the next-of-kin of the deceased
  7. Certified true copy of the post-mortem or police report if cause of death was due to an accident
  8. Accidental death benefit claim form (if there is accidental rider attached for death claim)


Accident Claim (Accident Benefit)
 

  1. Accident claim form
  2. Certificate of medical attendance duly completed and signed by medical attendant at the Participant’s own expense
  3. Original/certified medical certificate from hospital or clinic

Personal Accident Claim
 
  1. Accident claim form
  2. Certificate of medical attendance duly completed and signed by medical attendant at the Participant’s own expense
  3. Original/certified true copy of the medical certificate or light duty certificate
  4. Certified true copy of the police report for assault cases
  5. Original receipts being payment of medical expenses for assault cases

Total and Permanent Disability Claim
 
  1. Total Permanent Disability ("TPD") claim form
  2. Confidential medical certificate
  3. Termination letter if service was terminated by employer
  4. Original/Certified true copy of the medical certificate or light duty certificate (as to support TPD claim)

Critical Illness Claim or Waiver of Contribution
 
  1. Critical Illness claim form
  2. Critical Illness Doctor’s Statement
  3. Authorisation for release of medical report
  4. Copy of Identification Card of participant
  5. All medical test result
 
Hospitalisation and Surgical Claim
 
  1. Hospitalisation and Surgical claim form
  2. Hospitalisation Claim – Attending Physician’s Statement
  3. Copy of Discharge Note or Summary or hospital bill showing admission and discharge date and diagnosis result for Hospital Benefit Claim (if Hospitalisation Claim – Attending Physician’s Statement is not completed)
  4. Original itemized bills (invoice or statement) and original official receipts including deposit receipts
  5. All medical test result including MRT or CT Scan, Dialysis
  6. Police report (for accident only)