HomeCertificate Servicing Process

Main types of servicing functions:
 

  1. Reinstatement of Takaful Certificate
  2. Replacement for Loss of Takaful Certificate/Medical Card
  3. Cancellation of Certificate/ Free Look Cancellation
  4. Certificate Alterations (Financial)
  5. Certificate Alterations (Non-financial)

Documents required:

Reinstatement of Takaful Certificate
 
  • Health declaration form completed by the Certificate Holder.
  • Payment of all overdue contributions.

Note: Reinstatement is only available for takaful certificates within one (1) year from lapsed date. Health declaration form is required for takaful certificate which has lapsed for more than three (3) months or as and when required during assessment of reinstatement application.
 

Replacement for Loss of Takaful Certificate/Medical Card

 
  • Application form for copy of lost certificate/medical card completed by the Certificate Holder.

  • Takaful certificate reprinting fee of RM30.00 plus Goods and Services Tax (“GST”) of RM1.80.

  • Medical card reprinting fee of RM 10.00 plus GST of RM0.60.

Cancellation of Certificate/Free Look Cancelation

 
  • Written and signed letter of cancellation by Certificate Holder
  • Return of original certificate contract (mandatory).

Note: Written notice for Free Look Cancellation must be received by AmMetLife Takaful within fifteen (15) days upon receipt of the certificate document.

Certificate Alteration (Financial)
 
  • Alteration Form completed by the Certificate Holder
  • Benefit Illustration

Certificate Alteration (Non-Financial)
 
  • Alteration Form completed by the Certificate Holder
  • Supporting documents (e.g. NRIC copy, Birth Certificate)